Privacy Policy

1. Introduction

This Privacy Policy explains how New Multi Electronics ("we", "us", or "our") collects, uses, and safeguards your information when you use our website, place an order, or contact us. By using our website, you agree to the practices described here.

2. Information we collect

We collect information you provide directly and information collected automatically as you use the site:

• Contact and delivery details you give us — such as your name, phone number, email address, and delivery address — when you place an order, create an account, or send us a message.
• Order information — the products you order and your order history.
• Account credentials — if you register, we store the information needed to manage your account and authenticate you securely.
• Technical information — basic device and usage data (such as your browser type and pages visited) that helps us operate and improve the site.

3. How we use your information

We use your information to:

• Process, confirm, and deliver your orders, including Cash on Delivery arrangements.
• Contact you about your order or respond to your enquiries by phone, WhatsApp, or email.
• Provide warranty, installation, and after-sales support.
• Maintain your account and keep the website secure.
• Improve our products, service, and website experience.

4. Cash on Delivery

We currently accept Cash on Delivery only and do not process online card or bank payments through this website. We therefore do not collect or store card numbers or online payment credentials.

5. Service providers

We use trusted third-party services to run the website — including hosting and database services and media (image) hosting. These providers process data on our behalf and only as needed to deliver their service. We do not sell your personal information.

6. Cookies and similar technologies

The website uses cookies and similar local-storage technologies that are necessary for core features to work — for example, keeping items in your cart and keeping you signed in. You can control cookies through your browser settings, though disabling them may affect how the site functions.

7. Data retention

We keep your personal information for as long as needed to fulfil your orders, provide support and warranty service, and meet our legal and business record-keeping obligations. When it is no longer needed, we take reasonable steps to remove or anonymise it.

8. Your choices and rights

You may request access to, correction of, or deletion of the personal information we hold about you, subject to applicable law and our record-keeping obligations. To make a request, contact us using the details below.

9. Children's privacy

Our website is intended for adults purchasing electronics and home appliances. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date above.

11. Contact us

If you have any questions about this Privacy Policy or your information, contact New Multi Electronics at +92 322 5455554, or visit us at College Road, Township, Block 15, Sector B-1, Johar Town, Lahore, Punjab, Pakistan.